Mike Horrocks and Doug Johnson
Today’s banks are under immense pressure from all sides. Customer expectations are higher than ever, as consumers demand an intuitive digital experience, whether checking their account balance or applying for a loan. Regulatory requirements, including increased capital requirements and demands for greater transparency, are another source of pressure. Meanwhile, shareholders demand higher profit margins. However, legacy systems and outdated operating models hinder banks’ abilities to rise to these challenges and realize their full business potential.